SERVICOM stands for Service Compact with all Nigerians. It is an agreement on efficient service delivery between the Nigerian people and the Nigerian State. The Compact’s core provision says: “we dedicate ourselves to providing the basic services to which citizens are entitled to timely, fairly, honest, effective and transparent services”.

MOTTO: You Have The Right To Be Served Right…

About Us

SERVICOM Unit is saddled with the responsibility of ensuring quality, timely and cost-effective customer service in all Faculties, Directorates and Units. It serves as the engine room for service delivery in the University and driven by;

  • the University Management’s commitment to service delivery
  • customers expectations of service delivery

SERVICOM is one of the units under the Vice-Chancellor’s office. The Vice-Chancellor is the chairman of SERVICOM in the National Open University of Nigeria.

Our Vision:

To achieve optimum customer satisfaction by promoting service delivery excellence in NOUN


Our Mission:

To deliver first-rate customer service through best practices at all times

The unit is presently headed by a deputy registrar.           

Eunice Riki (Mrs), who is also the Focal Officer.

There are two (2) core sections within the unit namely;

  • the charter desk officer/service improvement officer headed by (Senior Assistant Registrar) Ibrahim Sidi
  • the customer care/complaints desk officer headed by  (Assistant Registrar) Grace A. Oguike

The SERVICOM Unit has a presence on the university’s website. …

complaints should be forwarded to

Type (Directorate or Unit)
Directorate/Unit Name
Eunice Riki (Mrs)

How to Find Us

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National Open University of Nigeria
University Village
Plot 91, Cadastral Zone
Nnamdi Azikiwe Expressway
Jabi, Abuja 

Contact the Abuja Head Quarters between 8am and 4pm on any of the following numbers:
08079917938, 07064701747, 09082907092

Contact the Lagos Office between 8am and 4pm on any of the following numbers: 09056463036, 08038514090

Visit a Study Centre.

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